On August 17, in various online communities and social media, there was a video of Taeyeon spotted at Incheon International Airport heading to Jakarta, Indonesia.
In the video, Taeyeon was surrounded by the crowd and was not able to walk. Then soon, Taeyeon bumps into a camera―which was shooting her. She then stops walking and touches her head with her hand, and walks toward the gate.
Other than one manager standing next to Taeyeon, there was no other guards around her.
Then on August 18, Taeyeon revealed her distress at the airport on her Instagram.
자카르타 공항에서 수많은 인파에 몰려 발이 엉키고 몸도 엉켜서 많이 위험한 상황이 있었습니다 실제로 바닥에 넘어진채로 벌벌떨고 눈물이 멈추지 않았어요. 현지 경호원분이 위험해 보였는지 절 뒤에서 번쩍 들어올리셔서 그것 또한 너무 당황스러웠고 놀랐습니다. 자꾸 뒤에서 옆에서 신체접촉에 긴장했던 상황인지라 질서라는건 찾아볼 수 없었고 기다려주셨던 분들중에 똑같이 넘어지고 다치신 분들도 있는 것 같아서 제 마음이 몹시 좋지 않네요. 그리고 고의는 아니었겠지만 신체일부 엉덩이며 가슴이며 자꾸 접촉하고 부딪히고 서로 잡아당기고.. 그 느낌도 참 당황스럽고 제정신을 못차리겠더라고요. 그래서 오랜만에 도착한 자카르타에서 좋은 모습으로 입국 할 수가 없었습니다. 기다려준 팬들에게 너무 미안하고 제발 우리 다치지않게 질서를 지켜줬으면 좋겠어요 그 누구보다 사랑 많고 정 많고 서로 이해 할 수 있는 우리팬들이니까 오늘일은 해프닝으로 생각할게요. 모두 다 상처받지 않길 바랄게
She wrote, "At the airport in Jakarta, there was crowd waiting for me. It was a dangerous situation where my feet and body all tangled up. I actually fell on the ground and cried.
Perhaps they knew I was in a dangerous situation, on-the-site guard came to me and hold me in the back, which also frightened me.
But then people kept on touching me (physically) on the side and in the back. Even people who waited for me to see me fell on the ground as well.
[...] So I was not able to maintain a good look when I arrived in Jakarta. I'm sorry for my fans and please let's follow the rules. I will consider today's situation as one of the happenings that can occur and I hope nobody's hurt their feelings."
Taeyeon's fans reprimanded her management agency for her unsafe environment she went through, "Taeyeon did not get the protection she needs", "It could have been worse".
(Credit = 'taeyeon_ss', 'yuriwen' Instagram, Online Community)