"Mold in Delivery Food" Refund Scam: The Truth Behind the Photos

When you order food for delivery and it arrives incorrect or with issues, you often send a photo to request a refund.

However, cases of businesses suffering due to fake review photos created by AI are on the rise.

Some users are exploiting the refund policies of delivery platforms by using AI-generated images to deceive them.

They use AI to create photos showing undercooked food or mold, and then demand a refund.

Baedal Minjok, the top online delivery platform, reviews supporting materials provided by users, including photos, when a user requests an order cancellation due to food quality issues.

Afterward, they obtain consent for cancellation from the restaurant and proceed with the refund process.

Coupang Eats is in a similar situation.

The problem is that neither of the two major delivery platforms has the technology to filter out AI-generated photos.

An industry official stated, "While there is generally a label indicating that an image is AI-generated, there is no effective way to detect it if that part is cropped out."

(Source: Herald Business)
※ Please note: This article was translated by AI and may contain errors.